Artificial intelligence (AI)-powered chatbots and virtual assistants are great examples of this. Customer service centres regularly get thousands of emails, too much for a small staff to respond to efficiently and promptly in an eight-hour workday. However, AI chatbots instantly address customer questions and operate around the clock to reduce wait times. If the chatbot is unable to answer a customer’s question, a human agent steps in to continue the conversation. This helps the workers by reducing wait times and backlogs.